We are delighted to provide the freshest blooms to customers across Hoddesdon and the surrounding areas. These Terms & Conditions outline your rights and obligations when placing flower orders through our e-commerce platform. Please read them carefully before making your purchase, as these terms will apply to all transactions undertaken on our website relating to flower delivery within Hoddesdon and neighbouring locations.
In these Terms & Conditions, 'we', 'us', 'our' refers to the flower delivery provider based in Hoddesdon. 'You', 'your', 'customer' refers to the individual placing an online order for flower delivery. 'Website' refers to our online e-commerce platform used for flower orders and payments.
These Terms & Conditions apply to all orders placed via our website, including orders for flower delivery to addresses within Hoddesdon and nearby areas. By placing an order with us, you agree to be bound by these terms. We reserve the right to update or modify our terms and will reflect any changes on our website.
Orders for flower delivery can be placed via our online platform at any time. To begin the ordering process, browse our digital catalogue, select your chosen floral arrangement, specify the desired delivery date, and provide the full and correct delivery address details, including any special instructions you believe necessary.
It is essential that all details are reviewed for accuracy before finalising your purchase. Once you proceed to checkout and authorise payment, you will receive a confirmation email (if applicable) summarising your order details. Please check this confirmation for errors and notify us of any discrepancies as soon as possible.
Orders are subject to acceptance and availability. Should an item become unavailable after your order is placed, we will inform you and provide an alternative or issue a full refund, in accordance with your preference.
We accept payment by the methods clearly specified on our website. All prices are displayed in GBP (£) and are inclusive of any applicable taxes unless stated otherwise. Payment for your flowers and any associated delivery charges must be made in full at the time of order placement. Until full payment is received, we are not obliged to process or deliver your order.
The website uses secure payment gateways for the protection of your financial information. We do not store complete payment card details on our systems. If a payment is declined or not authorised by your provider, your order will not be processed. In such cases, we recommend contacting your card issuer or bank for assistance.
You may request changes or cancellation of your flower order by contacting us. The possibility to alter or cancel an order depends on the production and delivery status at the time of your request. While we strive to accommodate all reasonable requests, please be aware that some orders—especially same-day or next-day deliveries—may not permit changes once processing has begun.
If you wish to cancel and we have not yet begun making up your order, a full refund will be issued within a reasonable time frame using your original payment method. If the order has already entered production or is out for delivery, we may be unable to cancel or refund the full amount, though we will assess each situation individually and inform you accordingly.
All floral arrangements are made with fresh flowers, subject to seasonal availability. While we endeavour to match the product images and descriptions shown on our website, variations may occur due to the nature of floral products and stock availability. Where specific blooms are unavailable, a suitable substitute of equal value and aesthetic may be provided, maintaining the overall style and colour theme of your selection.
We take great care to ensure that all flowers are delivered in peak condition. If you are dissatisfied with the quality of your delivered flowers, please contact us promptly so we can address your concerns in line with our returns and refunds policy.
We offer flower delivery throughout Hoddesdon and selected neighbouring areas. Delivery times and charges are displayed during the order process. While we make every effort to deliver on your chosen date, delivery times are estimates and not guaranteed, particularly during peak periods or adverse weather conditions.
It is your responsibility to ensure that delivery details are accurate and that someone will be present to receive the flowers. If no one is available, our courier may leave the flowers in a safe location or with a neighbour, unless otherwise directed. We cannot be held responsible for orders that cannot be fulfilled due to incorrect address information or failure to receive the delivery.
Should you experience any issues with your flower delivery, including damaged or faulty items, please contact us within 24 hours of delivery. We may ask for photographic evidence and a description of the issue to better assess the situation. Depending on the circumstances, we may offer a replacement, partial refund, or full refund at our discretion.
Due to the perishable nature of flowers, remedies will generally only be available if reported within 24 hours of receipt and where the product has been cared for as instructed.
You are responsible for the accuracy of all information provided when placing an order, including recipient names, addresses, and any delivery instructions. Please ensure that the flowers are cared for according to the instructions provided to maximise freshness and longevity.
If you provide incorrect delivery information, or if the recipient refuses delivery, any orders may still be charged and refunds may not be forthcoming. If an order is returned to us following a failed delivery attempt, we may attempt redelivery at additional cost or offer collection, but cannot guarantee the same quality as the original dispatch.
We are responsible for supplying your order as described and with reasonable care and skill. While we strive to fulfil orders accurately and promptly, our liability for any loss or damage (including non-delivery, incorrect delivery, or faulty item) is limited to the value of the specific flower order placed. We do not accept liability for any indirect or consequential loss, including emotional distress, loss of income, or other costs arising from your use of our service.
Nothing in these terms seeks to limit liability for death or personal injury resulting from our negligence, or for any other matter where liability may not be limited by law. Your statutory rights as a consumer under UK law remain unaffected.
All images, descriptions, branding, and content on the website remain our intellectual property and may not be used, copied, or reproduced without express written consent.
Your privacy is important to us. We will handle your personal information in accordance with the applicable data protection laws and our privacy policy. Information you provide will only be used to process your order, deliver flowers, and communicate with you about your order as required. Your payment details will be processed securely by our payment provider.
These Terms & Conditions, and any dispute or claim arising from them or your use of the website, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any disputes.
If any part or parts of these Terms & Conditions is held invalid, unlawful, or unenforceable, that part shall be deemed severable and will not affect the validity and enforceability of the remaining provisions. Our failure to enforce any right or provision of these terms does not constitute a waiver of that right or provision.
If you have any questions regarding these Terms & Conditions or experience an issue with your flower delivery Hoddesdon order, please use the contact form on our website. We will endeavour to resolve your concerns promptly and fairly.
Note: These Terms & Conditions apply to all customers ordering flower delivery in Hoddesdon and surrounding areas. By placing an order via our website, you confirm your acceptance of these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hoddesdon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hoddesdon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
